FAQ

    • Where is the store based?

      Dongguan, China.

    • Most orders are shipped within 3-7 days after your order placed

    • All orders have a tracking number as long as your order reaches 15$.

    • What are the store's return and exchange policy?

      You could return and exchange as long as you bear the international shipping if you just don't like it :)

    • We are happy to exchange for you, NO QUESTION ASKED.

      We will ship a new item FOR FREE if there is some quality problem.

      Money shall be partially refunded if the customer accepts items with tiny issues.

      Customers enjoy up to 7 days of Exchange or Return Service after the package is delivered.

    • Have a look at the Free Return Service here.

 

    • Do we accept orders placed outside the US?

      We sure do! We ship Worldwide and Free Shipping for orders over 15$ with the tracking number sent.

       

    • How long will it take to receive your order?

      We choose Fast Airmail for faster shipment to our customers from US/AU/CA/UK.

    • Once you placed the order it will take 3-5 days (peak season 5-10 days) to process the order.

    • We ship orders via E-packet which is super fast about 10-15 days delivery time.

    • Once shipped, most orders arrive within 15 to 45 business days, but still depending on the efficiency of your local postal service.

    • If you need Express shipment,  welcome to contact us for more details. We have discounts from DHL/UPS/EMS/Dpex/European Express and many other kinds of couriers, feel free to ask!

       

    • What shipment method do we use for Free Shipping?

      Most orders to European Countries are shipped via European airmail ( 7-20 days)

    • US/CA/AU/UK/DE/FR /SE 7-15 days delivery, with tracking number.

    •  In Asian Countries, we ship via special Line Delivery in 4-7 days.

    • Brazil and other countries should be up to 20-60 days, depending on your country's customs.

    • If you make a big order,  we may ship via Express. We try our best to give you a great shopping experience with us :) We value our customers the MOST!

       

    • How do you pay?

      You can pay via credit card on our marketplace or pay PayPal and credit card in our storefront, it's up to your choice :) Read the article below

    • How to use Spreepicky discount code and Gift card on Check out? 

    • Will you hit custom taxes if purchasing from us?

      Sorry, we are not able to control it. According to our experience, only 0.03% of packages got taxes hit out of 10000 packages (We've been in the market since 2009). 

    • We will help you provide the needed paperwork to get packages released soon.

       

    • Will we mark the price down when shipping out the order?

      Yes, we usually ship them as gifts or at a lower value

       

    • What if you don't get your parcel?

      If you do not get your parcel within 60 days  (peak seasons like Halloween and Christmas might have more delays), we will refund you the full money. 100% guaranteed.

       

    • Do we accept sponsors?

      We do, but please try our affiliate program first and if you bring lots of visits, we will not only upgrade your sales commission but also send you free stuff to review!

    • Do we take Western Union, Bank transfer as a money method when you don't have a Paypal?

      Yes, we do! Drop us a message via online chat and we will let you know how to do <3

       

    • Do we take Credit Card?

      Yes we do, when you check out you will see information for credit card/debit cards

        

    • Do we have other stores?

      Yes, storenvy. spreepicky.storenvy.com

       

    • Do we have a plus-size store for cute clothes?

      Enter http://pluscutie.storenvy.com, Free Shipping Worldwide 
      It can be shipped together with items from SpreePicky!

    • Updated: We have moved our plus-size collection to here: Plus Cutie Collection

    • Do we do wholesale/dropshipping?

      Yes, we do, starting from 10pcs for each item. We do bank transfers and offer Free Shipping, Great quality items! Please email service#spreepicky.com for further business cooperation! We are looking for local country dealers and we can send customers to your local store as well! Drop-Shipping is also available.

       

      How do you pay for the order? Is it secure?

    •  We have Paypal and Stripe (Credit/Debit Cards) for you, two of the most trusted online payment solutions on the web. Because of this, SpreePicky has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express, and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
  • Should you have any questions or require further assistance regarding our return and refund policy, please do not hesitate to reach out to our customer support team at info@spreepicky.com.

    Spreepicky is dedicated to ensuring your satisfaction with every purchase, and we appreciate your valued business.

    Company Information:
    - Company: SEEKROAD LIMITED
    - Address: Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok, Kowloon, Hong Kong SAR
    - Phone: +852 68494416
    - Email: info@spreepicky.com